TECHNICAL SKILLS

·         Twenty years computer network hardware and software experience.  Includes installation, configuration, upgrades, kernel builds, patch and system maintenance, troubleshooting, support and programming.  Strong Unix, Linux and Windows system and network administration experience with emphasis on heterogeneous network service and support.

·         Networking:  Experience configuring, upgrading, tuning, troubleshooting, installing and supporting client-server technologies in addition to firewalls and routers. Experienced with distributed network file systems: Citrix, SCO AFPS, SCO VisionFS, SCO Tarantella, Samba, routers / gateways, Emailservers, FTP servers and Webservers.

·         Network Protocols:  LAN/WAN, NFS/NIS, DNS, TCP/IP, NetBIOS, VPN, WINS, Active Directory, SMTP, SNMP, FTP, POP3, IMAP, PPP, SAN, SCSI and ATA RAID, Fibre Channel, Ethernet, Modems, routers, hubs, switches, bridges, DSL, T1, Wireless, DHCP, NAT, ipchains,  and iptables packet filtering.

·         Operating Systems:  Experienced with Windows 95/98/2000/2003/XP/NT, workstations, desktops and servers. MS-DOS, SCO Unixware 7.x, SCO OpenServer 5.x, SCO OpenDesktop 3.x, Sun Solaris, Linux (Redhat, Mandrake, OpenBSD, SuSE) and Embedded Linux.  Experience with software and hardware High Availability, RAID and Clustering solutions including SAN.

·         Programming:  Unix and Linux shell scripting: bash, ksh, csh, sh, HTML, C-Programming, debuggers; cscope, gdb/DDD

·         Software:  Microsoft Word, Excel, PowerPoint, Outlook, Access, Publisher, Adobe Photoshop, Microsoft Exchange, Samba, Apache, qmail, Sendmail, Backup Exec, FrontPage, Dreamweaver, Quickbooks, Peachtree, Veritas VxVM, Postfix, ArcServIT 6.6, webmin, Win4Lin, Merge, network sniffers / monitoring tools: Tripwire, Ethereal, Nmap, Netinfo, Browsers: Netscape, Mozilla, Opera, IE, Email clients: Outlook, Outlook Express, Netscape, Opera, Mozilla, and Ximian Evolution. 

·         Received numerous awards for outstanding technical article contributions and letters of appreciation from management, co-workers and Fortune 500 companies.

CERTIFICATIONs

Electronic Technician Certificate:  CET (Center for Employment Training) Watsonville, CA (1983)

SCO OpenServer 5 Network Administration ACE:  SCO Authorized Education Center / Sylvan Prometric Santa Cruz, CA (2000)

SCO OpenServer 5 System Administration ACE:  SCO Authorized Education Center / Sylvan Prometric Santa Cruz, CA (2000)

SCO Unixware 7 Network Administration ACE:  SCO Authorized Education Center / Sylvan Prometric Santa Cruz, CA (2000)

SCO Unixware 7 System Administration ACE:  SCO Authorized Education Center / Sylvan Prometric Santa Cruz, CA (2000)

SCO Unixware NonStop Cluster ACE:  SCO Authorized Education Center /Sylvan Prometric Testing Santa Cruz, CA (1999)

Shell Programming Certificate:  SCO Authorized Education Center and Open Learning Center Inc. Santa Cruz, CA (1999)

C Programming Certificate:  SCO Authorized Education Center and Open Learning Center Inc. Santa Cruz, CA (1999)

PPP & ISDN Training Certificate:  SCO Authorized Education Center / SCO Technical Services Education  Santa Cruz, CA (1998)

Unix Kernel Internals Training Certificate:  SCO Authorized Education Center / Open Learning Center Inc. Santa Cruz, CA (1999)

Currently studying and training for Microsoft 2003 Server MCSE/MCSA, Cisco CCNA, and Redhat RHCE Certifications.

EXPERIENCE

 Spans more than 20 years. 

All Bytes Computer Systems  Santa Cruz, CA  - Independent Network Systems Consultant  (2001 - present)

MontaVista Software, Inc. Sunnyvale, CA - Linux Consultant Engineer  (2000 - 2001)

 Santa Cruz Operations, Inc. (SCO, Inc.)  Santa Cruz, CA - Unix Technical Support Engineer SEII  (1996 - 2000)

·         Received more than twenty awards from Managers, co-workers and customers.  Awarded for providing excellent customer service, outstanding technical article contributions, and willingness to stay after hours to work with difficult upset customers.  Also rewarded for objectively working to resolve department and customer issues in a positive constructive manner. Some customers that sent letters of appreciation were Ingram Micro, VarCity, Boeing, CMS Data Corporation, and Gordon Foods.

·         From one customer appreciation letter:  “Bobbi  is the kind of employee that any company dreams of when they desire to project a competent, customer-friendly image within the marketplace.  My attitude towards SCO has changed as a result of this one phone call.”  – Joseph D. Duffy, Senior Specialist Engineer, The Boeing Company 1999.

 Seagate Technology, Inc.  Scotts Valley, CA - Associate Technical Support Engineer  (1990 - 1996)

·         Provided telephone and email technical support for all Seagate Products; disk drives, tape drives, HBAs, supporting MFM, RLL, SCSI, ATA, and FC-AL (Fibre Channel) drives.  Supported OEMs, distributors, VARs, manufacturers, and end users, troubleshooting software, hardware and peripherals.

·         Worked in the Product Evaluation Lab for 1 ½ years testing hard disk drives, host adapters, controllers, Microcodes, BIOSes, operating systems, and software in IBM PCs, Apple and Next computers using batch files, benchmarks, regression tests, and stress tests.  Conducted Acoustic Test measurements. 

·         Conducted DMT Testing (Device Maturity Tests), consisting of thermals, DC Ripple and DC Noise. Used Oscilloscopes and DMM test equipment.

·         Customer stated, “Threat Support Division would like to take this opportunity to thank Seagate Technology and Ms. Bobbi Perrin for her technical support during October 1994.  Ms Perrin was more than just knowledgeable, she seemed genuinely concerned and showed willingness to help our organization.  Many companies offer support services, but few show the expertise and concern for the difficulties we had ensued.  In this fast and ever changing computer world, her expertise and willingness to help was well received and shows great credit upon the quality of your top notch employee, who make the support systems work.  Once again thank you for the support given and especially to Ms. Perrin.”  - Ronald W. Weaverling Major U.S. Army Chief, Threat Support Division 1994.WINS

Mountain Computer, Inc.  Scotts Valley, CA - Final QA Line MaintenanceTechnician  (1988- 1990)

Watkins Johnsons, Inc. (Military Defense Contractor)  Scotts Valley, CA - Microwave Technician  (1985 - 1988)

Intel, Inc.  Santa Cruz, CA - Line Maintenance / Burn-In Technician  (1983 - 1985)

EDUCATION

SCO, Inc.  (Santa Cruz Operations, Inc.)  Santa Cruz, CA (1996 – 2000)

C Programming, HTML, Unix Performance Tuning, Networking, TCP/IP, ArcServIT 6.6, Five Unix system and network administration ACE Certifications, Unix Kernel internals, Merge, Apache, PPP, modems, crash analysis and recovery, shell scripting, and more.

Cabrillo College Aptos, CA - General Education, art, music and computer science classes.

Center for Employment Training Watsonville, CA (1983) – CETA Electronic Technician Certification.  Training consisted of TTL Theory, AC/DC Theory, amplifiers, Microprocessor Theory (Boolean Algebra, Truth Tables, Hex, Octal, and Binary counting and conversion) and soldering techniques

Complete Word or MHTML formatted resume and references URL link provided upon written or verbal request.